Reservations: All reservations with Big Lou's Bouncies require a non-refundable deposit in advance to secure each reservation. In the event of a cancellation you have a 60 day raincheck to apply to your next day of rental. (Subject to availability)

Travel Fee: Some fees may apply based on your location. We unfortunately have had to charge travels fees to remain in business and it is based on mileage.

Payment: All payments are due on or before time of set-up. Payments must be made in cash or money order. We do not accept Credit Cards at the time of delivery Cash only. And we do not accept checks in any form.

Delivery: On the day of the event the unit will be delivered 30 minutes to 1 hour prior to your party. Upon arrival someone must be present before setup can begin.

Set-Up: It will take approximately 10-25 minutes to set up, inspect for safety, check operation, and go over the contract guidelines. Most Inflatables require a minimum space of 18x18 square feet and a height of 25 feet. Some of the units need more space and will be discussed at the time of reservation. A household electrical outlet must be available within 75 feet of where unit will be placed. If no electricity is available a generator must be used (there is an additional fee for rental of a generator).

Pick-Up: Rental unit will be picked up after  the end of your reserved time, there is no promised specific time. PLEASE be patient as we have multiple units at multiple locations to pick up. There is nothing you need to do except leave the unit plugged in and the delivery and pick up guys will come out and take care of everything regarding the pick up. Please understand that it will take approximately 30 minutes for the removal of unit.

Operating Procedure: Please refer to all instructions and guidelines listed on paperwork that comes along with your rental contract. It is important that all users follow the rules listed on contract.

Loss of Power: The unit will slowly start to deflate when there is a loss of electrical power. Should this happen, it is important to stay calm. The individual supervising the event should help all users safely exit the unit. Once everyone has exited the unit check to see if the power to the blower has been interrupted and make sure the power switch on the blower is in the “ON” position. Please contact the office to troubleshoot.

Damage: If the unit becomes damaged while operating, assist all users from unit and deflate immediately. Do not attempt to continue operating unit and contact our office immediately.

Incidentals: If unit is damaged in any way by user neglect, customer will be subject to additional charges.

Poor Weather: Should rain or heavy winds occur at the time of rental, you should evacuate the unit as quickly and safely as possible. Please dry inside of unit with towels prior to resuming use.  Big Lou's Bouncies reserves the right to cancel due to in climate weather. The office will contact you should your reservation appear to run the risk of interference as a result of poor weather. In the event of a cancellation on our part, your deposit will be Refunded with 7-10 business days.